www.advanceresponse.com
Advance
Response was founded with the vision of streamlining the 1-to-Many
communications process, enabling companies and individuals to leverage a single
interface for conducting "personalized mass-communications" across
phone, SMS, email, and web interfaces. Currently, Advance Response provides
integrated inbound/outbound phone and web-based campaigns for the medical
billing, as well as the credit and collections industry . Our HIPAA compliant claims status solution
enables medical providers, billing services and hospitals to more efficiently
check claim status using the phone or web channel. Our focus on small debt in
the credit and collections industry allows organizations to pursue balances
that were previously written off.
www.aliaswire.com
Aliaswire®
operates a next-generation Platform as a Service (Paas) to deliver payment
solutions in the areas of personal electronic payments, commercial electronic
payments and underbanked electronic payments through its mPay™, PayVox™ and
DirectBiller™ brands. The company offers a highly scalable, secure and
redundant platform that can be simultaneously accessed through the web, voice,
wireless and CSR channels. Headquartered in Cambridge, Massachusetts, Aliaswire
is an ISO 17799, HIPAA, and PCI level 1-certified processor.
The company holds a number of issued and pending patents in the area of
authentication and mobile payments.
www.iamresponding.com
IamResponding.com lets you know immediately who is responding to your calls and dispatches, where they are responding, and when they will be responding. This saves critical time, and reduces response times, for fire departments, EMS agencies, SAR and technical rescue teams, and any other incident response teams when responding to emergencies.
After dispatch (through any existing dispatch system), members of your department, agency or team who are available to respond to an emergency incident simply press one button on any telephone, and any Internet connected computer or mobile phone instantly displays who is responding to your incident, their qualifications, and when and where they are responding.
www.instantaudio.com
InstantAudio.Com is an amazingly easy-to-use marketing service that helps you put your voice on your Website and in your e-mails. Use the selling power of your own voice to get more leads and more customers with less effort. Build your relationship with your customers and stand out from the crowd. Imagine welcome messages, voice-testimonials, low-cost voice broadcasts to mass audiences over e-mail. personalized audio-postcards for follow-ups. The marketing possibilities are endless and economical. With InstantAudio.Com, you can add high quality recorded audio-clips to your website and e-mails -- easily and affordably -- with no downloads, installs, or annoying pop-ups.
www.inventivhealth.com
inVentiv Clinical provides unmatched clinical outsourcing solutions that ensure healthcare companies maintain optimal control and flexibility. inVentiv Clinical is a premier provider of complete Phase I-IV clinical trial management services offered as full-service or functionally-based, including: clinical trial management, patient recruitment and retention, clinical monitoring, data management, biostatistics and programming, medical writing, regulatory consulting/liaison and pharmacovigilance. Industry-leading permanent and contract recruiting services to help you manage your resources throughout shifting need, including dedicated, flexible teams that allow longer-term relationships with research-critical personnel and eliminate co-employment. As a strategic partner, inVentiv is nimble enough to change with you, helping you develop the best plan to tackle your resource and development needs at each stage. So whether you need full clinical development solutions, a dedicated team of professionals working without the constraints of co-employment, or simply a few contractors for an upcoming project, we can help you can retain control of your resources, drive costs down and accelerate results.
www.microautomation.com
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. Each solution we deploy fulfills our overall mission to enhance the customer experience. Self-Service options to obtain information quickly and efficiently which includes technologies such as Interactive Voice Response (IVR) and Speech Recognition. Call Control options for improving the management of inbound and outbound calls and includes Computer Telephony Integration (CTI) technology such as our product, the CallCenter Millennium. Analytics and Reporting to monitor and maximize the performance of your call center.
www.nuance.com/for-healthcare/index.htm
Nuance’s speech-recognition solutions offer physicians the most efficient way to document care and ensure that time-critical findings are delivered to the right staff at the right time. More complete, personalized patient records mean fewer adverse events. Nuance solutions improve patient safety by making it easier to order the appropriate test, inform clinician decisions at the point of care, improve clinical documentation, communicate critical findings and identify practice trends.
www.voiceport.net
VoicePort, LLC is a developer and provider of configurable and custom self-service advanced speech recognition (ASR) and Web applications for customer service, information delivery, and routine transactions over the Web and telephone. Our solutions are customer contact applications that improve efficiency for both the customer and the caller, and integrate with existing business processes and systems.
www.2e-systems.com
Specializing in on-line technologies for the travel industry, 2e Systems not only provides one of the most innovative, flexible and fastest Internet Booking Engines available, but is also a market leader in check-in systems and mobile technologies.
InsightNow
InsightNow are an innovative company at the forefront of providing real-time measurement of customer satisfaction and experience. We use a variety of pioneering and unique survey tools and analysis techniques to help you identify the gap between your strategic aspirations for customer experience and business performance, and the current reality from the perspective of your customers, your frontline staff and compared to your peer group. We gather data via real-time customer experience surveys, employee engagement surveys, internal and external benchmarks and detailed business analysis, transforming the voices of your customers and your people into insight which is relevant and actionable. Our real time dashboards and on-line reporting portal deliver this insight directly to the right people within your organisation to enable the ongoing delivery of positive customer interactions and fulfilling employee experiences, whilst at the same time enabling you to optimise the efficiency and effectiveness of your supporting business processes. Our insights can facilitate step change performance improvements, leading to improved customer experience and simultaneously reducing costs (or increasing capacity) through improved operating efficiency.