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MTI provides the highest level of customer and technical support. Each client is assigned an individual account manager, and all of our customers enjoy senior-level technical support 24 hours a day, seven days a week, 365 days a year.

MTI's facility is staffed 24/7/365. All equipment is monitored both automatically and by an on-site support team. Hourly hardware checks by on-site personnel complement automated monitoring.

An escalation policy raises the priority on any unsolved problem every thirty minutes, with executive management involvement after 60 minutes.

Critical Service Issues:
These issues are handled by calling MTI’s toll-free trouble reporting number. The toll-free number to call is 855-424-9022 or local 770-240-8008. The appropriate on-call technical staff member will be paged immediately. Problem escalation occurs every thirty minutes until the CTO of MTI is contacted.

Non-Critical Issues:
Service related and other issues can be handled by emailing MTI’s support email account. The email address is  MTI will respond to non-critical service issues within one business day.

In addition, MTI has built a significant knowledge base of Frequently Asked Questions regarding our hosting and professional services. Many of the answers to your questions and concerns will be found in this body of knowledge.


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