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ATLANTA — March 12, 2008 — Message Technologies, Inc. ® (MTI), a leading speech technology services provider, today announces that it has signed a partnership agreement with USA 800, the largest employee-owned contact center in the United States. To keep up with the growing technology and cost-cutting demands of its expanding customer base, USA 800 is teaming up with MTI to add speech interactive voice response (IVR) to its portfolio of outsourced call center services.
“By partnering with MTI, we are ensuring that USA 800 is able to deliver our clients the most cost-effective, cutting-edge customer service solutions available in the marketplace,” stated Tom Davis, CEO of USA 800.
The partnership between USA 800 and MTI will enable USA 800 to automate telephone-based customer interactions, thereby substantially reducing the total cost of their outsourced solutions while maintaining the high client-service levels their customers have come to expect. In addition to reducing call center costs, speech IVR applications allow USA 800 to focus their live telephone agent resources on higher value customer interactions such as taking product orders, cross-selling and up-selling, and complex customer service issues. USA 800 expects to start deploying the new speech IVR services for its existing customers in the second quarter of 2008.
“MTI is eager to assist USA 800 in continuing its nearly 30 year legacy of superior customer service through the addition of voice technologies to its services list,” stated Darrell Knight, President of MTI. “We are proud that they have selected us as their partner in this endeavor and look forward to working with their clients.”
ABOUT USA 800
USA 800 is the largest 100% employee-owned contact center in America, processing over 100,000 calls a day. With over 30 years of industry experience, the company has repeatedly been named a Top 50 Inbound Call Center by Customer Interaction Magazine. USA 800 is an integrated ONEsource provider, bringing together Contact Center, Fulfillment, E-Commerce Solutions, Interactive Voice Response Services, and Database Management/Analytics capabilities to enable their clients to succeed in the marketplace. Please visit the company online at www.usa-800.com.
About Message Technologies, Inc.
Message Technologies, Inc. (MTI) is an industry leader in providing speech interactive voice response (IVR) technologies. Its mission is to deliver innovative and affordable interactive voice solutions with maximum customer satisfaction. With over 2000 customers throughout North America, MTI provides senior telephony and speech professional services for the design, development, deployment and ongoing testing of speech-enabled applications. It handles every part of the speech application infrastructure including trunk and platform provisioning, business continuation planning, monitoring, Web access, physical and logical security and co-location, and live agent services. Please visit the company online at www.messagetech.com.
Contact: MTI 770-240-8035 Darrell.Knight@messagetech.com
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©
2008 Message Technologies, Inc. |