MESSAGE TECHNOLOGIES,
INC. (MTI) ANNOUNCES NEW OUTBOUND IVR CAPABILITIES WITH ENHANCED CALL
PROGRESS ANALYSIS
ATLANTA – September 16, 2008
– Today at the ITExpo West 2008, Message Technologies,
Inc.™ (MTI), an industry leading provider of interactive voice response
(IVR), speech automation, and call center-outsourcing services, announces
the availability of enhanced SIP-Based Call Progress Analysis (eCPA)
capabilities as an extension to the MTI Outbound IVR solution. The solution
works equally well in SIP-to-SIP or heterogeneous TDM/SIP environments.
Call Progress Analysis (CPA)
is the method of determining how an outbound telephone call is answered.
CPA can be broken down into two parts, pre-connect events (Busy, No
Answer, Special Intercept Tones (SIT) and post-connect events (Live
Person, Answering Machine, FAX). MTI’s eCPA feature utilizes sophisticated
algorithms, the power of the SIP protocol, and recent SIP gateway advances
in order to provide customers with a simple way to integrate highly
accurate CPA capabilities into their Outbound IVR applications.
MTI’s Outbound IVR capabilities,
including eCPA are easily accessible through Web services, and leverage
MTI’s open-standards based, feature rich, hosted Speech IVR platform.
After initiating an Outbound IVR call, analysis is performed at the
platform level and the call progress result is returned to the application
for further processing. Previously, customers placing outbound calls
in a SIP-based environment were faced with a less-than-satisfactory
solution involving placing code within their own applications
.
Now, with MTI’s eCPA feature,
the platform performs the analysis for the customer which results in
greatly increased accuracy rates and decreased time to market.
"In recent months we have
seen significant uptake for our outbound services and industry analysis
shows that the outbound IVR market is expected to double in the next
5 years.” stated Darrell Knight, President of MTI. “As more enterprises
are looking for ways to automate Outbound IVR interactions that are
bound by FCC, FTC, and DMA rules and regulations, eCPA will allow customers
to reliably determine whether a call was answered by a voicemail system
or a live person. Accurate detection of the call result is an essential
tool that will allow our customers to optimize resources and increase
the ROI of Outbound IVR campaigns.”
ABOUT MESSAGE TECHNOLOGIES,
INC.
Message Technologies, Inc.
(MTI) is an Atlanta-based industry leader providing standards-based
speech interactive voice response (IVR) technologies and full-service
hosting. Its mission is to deliver innovative and affordable interactive
voice solutions with maximum customer satisfaction. With over 2000 customers
throughout North America, MTI provides senior telephony and speech professional
services for the design, development, deployment and ongoing testing
of speech-enabled applications. It handles every part of the speech
application infrastructure including trunk and platform provisioning,
business continuation planning, monitoring, Web access, physical and
logical security, co-location options, and live agent services. Please
visit the company online at www.messagetech.com.
Please visit Message Technologies,
Inc exhibiting at Booth number 242 at the ITExpo West 2008.
Contact Information:
Darrell Knight
Message Technologies, Inc. Phone: (770)-240-8035
darrell.knight@messagetech.com
