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MTI's Professional Services Group routinely engages in turnkey speech IVR application development as well as in assisting application development for both hosted and non-hosted applications.
MTI has developed custom applications for large long-distance carriers, local telephone companies, power utilities, pharmaceutical companies, financial institutions and retailers.
With over twenty-eight years of speech technology application development, MTI is well positioned to develop expertly crafted applications. MTI currently has applications in service that routinely handle millions of calls. Our Professional Services Group works with the client to accomplish the following top-level tasks:
• Call flow specification.
• Data analysis.
• Report requirements.
• Security analysis.
• Development language(s) and environment analysis.
• Production environment analysis.
• Ongoing support objectives and roles.
MTI then performs the following:
• Project management
• Complete syntactic and semantic grammar analysis of the application.
• Grammar development.
• Project plan, including documentation deliverables.
• Application development against project plan milestones.
• Milestone code review / client review.
• Alpha testing.
• Coordinating beta testers.
• Build control and beta testing.
• On-line bug, performance, documentation and suggestion reporting/tracking system.
• Testing and debugging.
• Source code control.
Upon request, MTI can provide a detailed "Roles and Responsibilities" document for application development.
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