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MTI Speech IVR Hosting Overview

Message Technologies understands the speech IVR hosting business--we've been hosting IVR applications for over 13 years, and our carrier-grade platforms have successfully handled millions of calls. We offer a wide variety of VoiceXML and IVR hosting services using the latest innovations in speech technologies.

 

With MTI IVR Hosting Services you receive:

 

Best-of-Breed Voice Platforms MTI Data Center
Customized, Scalable Solutions
24/7 Customer Support
MTI Professional Services
Carrier-Grade Facility
Geographically redundant data centers
Live Agent Services In-House
   

 

MTI IVR Hosting Features

 

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24/7 technical support

Microsoft Speech Server R2

VoiceXML 2.0/2.1 compliant

Nuance ASR

Nuance RealSpeak TTS

Genesys-VoiceGenie VoiceXML browsers

Application monitoring and alerting

Server monitoring and alerting

  

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Co-location Services

Accept Ts from any carrier

Mix and match carriers

VPN or SSL Encryption and authentication

Direct T1 or T3 WAN/IP
connectivity

Direct T1 or T3 telephony connectivity

N+1 redundancy with no single point of failure

 

 

MTI IVR Enhanced Services

 

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Bridged call transfers

International Calls

Network transfer

Take back and transfer

Complete call recording

 

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VUI analysis and design

Application and call load testing

Risk and Security Assessment
         

 

 

 

   

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