Call it speech IVR, speech automation or speech-enabled self-service, this is the technology that can revolutionize your retail contact center and enterprise performance. No need to push buttons like touchtone IVR, your customers simply speak to check their order status, activate or manage a gift card, change a password, locate a store and more. Your agents can focus on higher value calls. Your operations can handle volume spikes seamlessly. You can boost your contact center performance at significantly lowered costs.

Benefits of Speech IVR Systems

Reduced contact center operational costs
Enhanced customer experience
Improved workforce productivity
Increased revenue generation

Plus, AssuredVoice by MTI is an outsourced application. All of the technology resides at our secure hosting environment. There is no need for you to invest in IT infrastructure or staff. You simply pay for what you use.

Your call center can gain quick ROI by speech automating functions such as:

Customized Applications

If you add automated order status capability to your call center, you can expect happier customers and reduced operating costs. AssuredVoice by MTI gives your customers an easy way to check on orders without needing the help of an expensive live agent.

Speech IVR can also enable you to automatically present relevant promotional offers for each caller. With the ability to quickly test and refine offers, your speech-enabled call center can generate revenue with customized cross- and up-sell promotions.

Benefits of Automated Order Status

Reduced call center costs
Improved call completion rates
Reduced hold times
More customer choices
Eliminated caller frustration

Automated order status can give your call center a quick win that immediately contributes to better ROI and improved customer satisfaction.

Hear AssuredVoice at Work!

This demo is an example of the interaction between the AssuredVoice Order Status application and a caller wanting a quick and efficient update on the status of his order.

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Looking for ways to generate additional revenue in your call center? Automated order placement can increase transaction completion rates and order size. But automated order processing takes skill to get the full benefits. This is where an experienced speech solutions team can speed you to success.

We have built AssuredVoice on the expertise our professionals have gained helping more than 2,000 business leaders, including retailers, to enhance their customer experience with effective speech IVR solutions. Your contact center can also benefit from rapid refinement of call flows and voice interfaces designed to improve your contact center's performance.

An automated store locator is the "low hanging fruit" for retailers: an easy speech application that automates a common call center interaction. AssuredVoice by MTI can quickly direct your customers to store or dealer locations using speech recognition.

Our automated store locator service can use Caller ID or zip codes to direct customers to store locations and phone numbers, hours, even special offers targeted by store, region or season-in whatever languages you choose.

An automated store greeter makes providing a consistent experience for your customers possible. When customers call in, they will be greeted with the same friendly message, regardless of whether they call your retail location in California or New York City. AssuredVoice by MTI can quickly assist your customers, whether they need store directions, hours of operations or want to hear the latest sales and promotions information.

AssuredVoice Store Greeter is a voice-activated front-end that enables callers to simply speak to get the information they seek. Retailers use the AssuredVoice Store Greeter to increase revenue, maximize productivity and improve customer satisfaction—automatically.

Click here for more information on the AssuredVoice Store Greeter Solution!

Everyone loves gift cards.

Automated gift card management makes a good thing even better. With AssuredVoice by MTI, customers can activate cards, check balances, even add to an existing card balance, simply by speaking with your speech-enabled IVR system.

Your customers can call from their mobile phones at the mall or while shopping from home. Wherever and whenever is convenient, automated gift card management makes self-service easy for customers and cost-effective for your call center.

Hear AssuredVoice at Work!

In this call demo, you can hear how AssuredVoice GiftCard applications streamline the registration and set-up process for giftcards.

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Password and PIN requests can burden contact center agents and frustrate customers. But automated password reset quickly solves customer problems and frees your agents to handle more complex and valuable issues.

AssuredVoice by MTI makes it easy for you to offer automated password reset. Your customers can avoid hold times or the hassle of punching touchtone numbers, and your call center team can focus on calls that generate revenue.

Enhance the customer experience by letting your customers easily and quickly find out the information they need to make returns, without having to hold to speak to a live agent.

The AssuredVoice Returns solution lets callers request return authorization, return code, shipping address and other return-related information, letting callers get the information they need quickly and efficiently.

An in-store locator powered by voice recognition can multiply your "points of service" and increase transactions. Shoppers can use their mobile phones or in-store phones to simply say what they are seeking. A quick answer directs them to what they want. Fast, convenient, satisfying.

AssuredVoice by MTI makes it easy for you to empower customers and increase satisfaction with speech IVR solutions that improve your business results.

Using speech-enabled IVR to automate account status inquiries can improve the effectiveness of your call center. You can give callers the option for self-service or live help. Customers like the choice, and for tasks like this, it is usually quicker and easier to use automated self-service. No string of touchtone numbers to push, no hold times.

Of course, for your call center the benefits are also excellent: agents can focus on higher value or more complex issues, and operational costs decrease.

Three survey rules: be relevant, be easy and deliver actionable data. Speech-enabled customer surveys can build meaningful customer relationships by meeting these three rules.

Whether you are conducting in-bound or out-bound surveys, AssuredVoice by MTI gives you an effective tool for interacting with customers. We can help you design a survey, run a low-cost trial, test a new offering, screen applicants or survey employees.

MTI provides custom IVR solutions that work for retailers. Since 1982, we have been serving companies with world-class call center and IVR solutions. We follow proven best practices, use industry-leading technology and are experienced voice interface designers. We know that people-friendly solutions are the only real solutions, and we know how to deliver what you need.

If you already have a voice application, use touchtone IVR or are new to speech technology, we can help you design, develop and deploy a custom IVR solution that is right for you.

AssuredVoice Speech-Enabled IVR

Benefits of Speech IVR Systems