Q: How do you boost Contact Center Performance?

A: AssuredVoice -- Speech-enabled IVR for Customer Self-Service.

AssuredVoice by MTI is a speech-enabled IVR application that will revolutionize your retail contact center performance. Your customers want anytime-anywhere access to information and transactions, and speech-enabled IVR delivers this capability to your phone channel

24 hours a day, 7 days a week. When your customers call you, they will no longer have to push buttons as with touchtone IVR. They can simply speak to check their order status, activate or manage gift cards, change a password, locate a store and many other routine, but important transactions.

AssuredVoice is a hosted, speech IVR solution that empowers customers - all they have to do is speak to get what they want or to talk with a live agent. And, your customers prefer to speak rather than press buttons on a telephone keypad.

AssuredVoice also empowers retailers. By automating a portion of routine call center requests, you can lower costs, improve satisfaction and increase workforce productivity.

Your call center can gain quick ROI by speech automating functions such as:

Order Status

Order Placement

Store Locator

Gift Cards

Password Reset

Loyalty Programs

In-store Locator

Account Status

Customer Surveys

Appointment Reminders

Customized Applications

Call Demos