Automated Order Status

If you add automated order status capability to your call center, you can expect happier customers and reduced operating costs. AssuredVoice by MTI gives your customers an easy way to check on orders without needing the help of an expensive live agent.

Speech IVR can also enable you to automatically present relevant promotional offers for each caller. With the ability to quickly test and refine offers, your speech-enabled call center can generate revenue with customized cross- and up-sell promotions.

Benefits of Automated Order Status

Reduced call center costs

Improved call completion rates

Reduced hold times

More customer choices

Eliminated caller frustration

Automated order status can give your call center a quick win that immediately contributes to better ROI and improved customer satisfaction.

Hear AssuredVoice at Work!

This demo is an example of the interaction between the AssuredVoice Order Status application and a caller wanting a quick and efficient update on the status of his order.

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Contact us to learn more about AssuredVoice's automated order status.