Resources

IVR Case Studies

CredAbility

CredAbility is one of the largest nonprofit credit counseling and education agencies in the United States. With over 300 agents serving clients nationwide, as well as specialized counselors and educators, CredAbility management turned to MTI for help reducing the call load on the Call Center/Counseling Staff. 
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MicroAutomation

MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. They specialize in providing speech-enabled self service IVR applications for large telecommunications companies, and other industries including Government agencies and Hospitality.
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2e Systems

2e Systems specializes in Web technologies for the travel industry, providing online booking, check in and notification services.
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Coverdell

Coverdell is a marketing services company that provides loyalty and fee-income products to major financial institutions, corporations and insurance companies across North America.
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inVentiv Clinical Solutions

inVentiv Health is the leading provider of commercialization and complementary services to the global pharmaceutical, life sciences and biotechnology industries.
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Stein Mart

Stein Mart is a high quality retail store that offers everything from clothing to furniture for discerning shoppers in more than 250 locations throughout the US.
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Nuance

Nuance's solutions help doctors and clinicians capture and tell patients' health stories.
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