Inbound IVR

Your customers want anytime-anywhere access to information and transactions, and speech-enabled IVR delivers this capability to your phone channel 24 hours a day, 7 days a week. When your customers call you, they don't have to adjust their schedule to meet yours. They can check their order status, activate or manage gift cards, change a password, locate a store and handle many other routine, but important, transactions on their schedule, and without tying up valuable call center resources.

By automating a portion of routine call center requests, you can lower costs, improve satisfaction and increase workforce productivity. Your business can gain quick ROI by using IVR solutions to automate routine telephone interactions.


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