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Message Technologies, Inc® Showcases Top Customer Case Studies
October 25, 2010
Message Technologies, an industry-leading provider of standard-based IVR hosting services, and solutions, announces that its new, re-designed website at www.messagetech.com now showcases how select MTI customers have deployed hosted IVR to streamline and outsource their business processes.
FOR IMMEDIATE RELEASE
MESSAGE TECHNOLOGIES, INC® SHOWCASES TOP CUSTOMER CASE STUDIES
MTI re-designed website presents important IVR use cases across several verticals
Atlanta – October 21, 2010 – Message Technologies, an industry-leading provider of standard-based IVR hosting services, and solutions, announces that its new, re-designed website at www.messagetech.com now showcases how select MTI customers have deployed hosted IVR to streamline and outsource their business processes. The following case studies are now showcased on www.messagetech.com:
CredAbility -CredAbility is one of the largest nonprofit credit counseling and education agencies in the United States. With over 300 agents serving clients nationwide, as well as specialized counselors and educators, CredAbility management turned to MTI for help reducing the call load on the Call Center/Counseling Staff.
MicroAutomation- MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. They specialize in providing speech-enabled self service IVR applications for large telecommunications companies, and other industries including Government agencies and Hospitality.
2e Systems- 2e Systems specializes in Web technologies for the travel industry, providing online booking, check in and notification services.
Coverdell-Coverdell is a marketing services company that provides loyalty and fee-income products to major financial institutions, corporations and insurance companies across North America.
inVentiv Clinical Solutions-inVentiv Health is the leading provider of commercialization and complementary services to the global pharmaceutical, life sciences and biotechnology industries.
Stein Mart-Stein Mart is a high quality retail store that offers everything from clothing to furniture for discerning shoppers in more than 250 locations throughout the US.
Nuance Healthcare- Nuance’s innovative solutions help doctors and clinicians capture and tell patients health stories.
“We continue to see applicability for hosted IVR across a broad range of industry verticals.” says Darrell Knight, President of Message Technologies. “Our customers tell us that outsourcing their phone self-service capabilities has proven to be a very efficient way to manage growth within their contact centers.”
MTI’s best of breed Genesys platform can support any VoiceXML compliant IVR application. Applications that have been developed for in-house use can be easily ported or customers can choose to engage MTI’s own team of talented IVR experts and partners to build a new solution to fit their specific needs.
ABOUT MESSAGE TECHNOLOGIES, INC.
Message Technologies, Inc. (MTI) is an Atlanta-based industry leader providing best of class, standards based, interactive voice response (IVR) technologies with full-service IVR hosting. Its mission is to provide innovative and affordable inbound and outbound voice solutions that deliver maximum customer satisfaction. With over 2000 customers throughout North America and abroad, MTI provides a best-of-breed platform and environment for the development of VoiceXML applications. MTI also utilizes senior telephony and speech professional services for the design, development, deployment and ongoing testing of IVR applications. Please visit the company online at www.messagetech.com or call 1-800-868-3684.
Contact Information:
Dan Herhold
Message Technologies, Inc.
Phone: (770)-240-8043
dan.herhold@messagetech.com
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