The Challenge

Nuance needed a HIPPA compliant, scalable infrastructure to support their Veriphy product line which manages the reporting of critical test results within healthcare. Because of the critical nature of the IVR message delivery, the hosting platform needed to be high-availability with an industry-leading uptime backed up by a contracted service level. Outsourcing the infrastructure enabled Nuance to get to market quicker and focus their energy and resources on improving patient care through the Veriphy solution rather than worrying about the infrastructure.

The Solution

MTI has years of experience managing a large and dynamic data center. We provided the Nuance healthcare division with over 99.997% uptime and consistent, careful monitoring of all servers and platform applications in our secured facility, as well as a fully redundant disaster recovery facility. Our familiarity with HIPAA requirements is gleaned from years of working with medical and clinical agencies, and carefully ensuring that our standards are keeping up with the latest laws and guidelines that drive them.

Key BenefIts

  • Robust—High end data center architecture with fully redundant disaster recovery management
  • Technology—Support for outbound calls with real-time web services and full call progress analysis
  • Secure—Fully secured and HIPAA compliant facilities and policies
  • Expertise—Customer driven VoiceXML solutions with professional services supplied on demand