Other Services

Navigating the telephony and IVR world can be overwhelming. With over three decades of experience, MTI has the expertise and skills to provide a wide range of consulting and development services to meet all your telephony needs. MTI has in-house developers that have designed and implemented thousands of IVR and SMS solutions. MTI stands ready to assist in every aspect of the process.

Consulting and Development Services Include -

Cloud Migration Strategies: Let us help your organization migrate from legacy hardware systems to next generation cloud services.

Voice User Interface Design: Our expert staff has extensive VUI experience and expertise in the areas of call flow, business process optimization, grammar development, and user experience analysis. Our approach results in caller services that utilize IVR efficiently and effectively, and are quickly embraced and adopted by users.

Developer Serives & Support: We offer development and project management consulting services to assist your team in creating effective automated communications solutions

When recording voice prompts for an IVR system, it’s important to consider the personality and branding you wish to convey. MTI works with professional voice talents which are skilled at giving your IVR system a distinct persona. Our services allow you to work with the top voice artists in the business. Our team will help you create custom voice prompts, select an appropriate talent, and manage the recording process from beginning to end.

All of our voice actors are experienced professionals. This is what they do everyday and they understand IVR.

Local Numbers - Find phone numbers from any area code across the U.S. and Canada.

Toll Free Numbers - Give your business instant credibility and allow your IVR callers access to free calling with a toll free number. Clients can select from 800, 888, 877, 866, 855, and 844 numbers.

Vanity Numbers - Enhance your brand visibility with a memorable number that reinforces your brand. Publishing an easy-to-remember number can greatly enhance the effectiveness of your IVR initiatives.

Number Porting - Do you already have a great number that your customers have memorized or you've published? We’ll guide you through the simple process of transferring your existing numbers to MTI. Want to bring more than one number with you? No problem. We have a bulk number porting service which will allow you to port all of your numbers at one time.

MTI's IVR platform allows our customers to record inbound and outbound calls. Call recordings can provide an invaluable amount of information and insight. Record, store, transcribe, and retrieve your recordings in the cloud. MTI has a flexible retention policy which will allow you to store your recordings forever or delete them at any time. MTI leverages cloud-based storage technologies and flexible file movement protocols such as AWS, FTP, Dropbox, etc.

Sample Use Cases:
-Agent monitoring
-Lead quality scoring
-Customer insights
-IVR - VUI Performance
-Compliance requirements

By using MTI's DNC list management and scrubbing features, you’ll find it much easier to honor applicable DNC regulations without hindering your outbound call campaigns. Our DNC list scrubbing feature automatically works within the Federal Trade Commission Do Not Call registry rules. All MTI clients which are placing outbound calls should be mindful of the rules and regulations governing outbound calls. MTI can help with mobile phone compliance, state do not call lists, and federal do not call lists. Contact us today to learn more.

Let MTI help you organization move to a next-gen infrastructure. Gone are the days of owning and maintaining your own bare metal. MTI's Cloud Servers are high-performance, reliable servers designed to help you grow and scale your business quickly and easily. Cloud Servers provided by MTI are a smart choice for your cloud computing needs.

MTI has the capability to integrate with any standards-based or proprietary backend data system.