Technology

MTI believes that we should offer best-of-breed technology at every level of our IVR infrastructure. As a long-time provider of hosted IVR solutions, we are optimistic about the future of our industry. While the speech industry on a whole has remained relatively flat over the past several years, we have seen a definitive upward trend in the number of enterprises that are moving away from premise-based deployments and outsourcing their solutions. As more IVR equipment comes to end-of-life, enterprises are increasingly deciding that they don't want to repurchase new equipment and continue to manage it. The investment isn't worth the cost.

Because of our best-of-breed hosting platform, flexibility, and customer base, we're well positioned to benefit from this growing trend toward outsourcing. We also believe that as speech technology continues to improve and end users become more comfortable with using it, the need for enterprises to reduce customer service costs through self-service will continue to drive new adoption on a whole.

MTI's IVR technology provides customers with the best available technology from industry-leading providers such as Genesys and Nuance, all within a carrier-grade secure facility. Our VoiceXML compliant platforms have successfully handled millions of calls over the last seventeen years. We know what it takes to keep your IVR applications up and running.

  • Cloud Environment

    As a hosted or cloud-based provider, MTI provides all of the necessary hardware, software, and licenses for the IVR system. Bottom line, our solution means that our clients will have no capital investment in infrastructure, licenses, or technology.

  • Highly Scalable

    MTI infrastructure scales with our customers. Should additional capacity be needed, MTI has existing relationships with our carriers and vendors which allows us to quickly scale. With MTI, clients should have no concerns related to capacity or scalability.

  • Full Disaster Recovery

    MTI’s automated notification systems employs geographic diversity and accomplishes seamless disaster recovery through the use of our Disaster Recovery facility in Tampa, FL. In the event of a major outage in our Atlanta production environment, the DR Tampa facility stands ready to handle call traffic with no impact on system availability or required recovery time.

  • Secure Infrastructure

    As a service provider MTI is responsible for maintaining security of data contained within any MTI automated solution. MTI has designed our facilities and hosted solutions to comply with HIPAA mandates implemented by federal and state agencies, as well as guidelines and performance standards adopted by our clients. MTI has taken the necessary steps to ensure HIPAA & PCI compliance at all levels.

  • Guaranteed Uptime

    MTI provides 99.97% uptime. Our data centers are architected with fully redundant infrastructures, and there is no single point of failure. Because we offer redundant, geographically diverse carrier-grade data center facilities in Atlanta, Georgia and Tampa, Florida, we provide the highest level of reliability and uptime availability in the industry.

  • Flexible Technology

    MTI’s automated solutions platform and environment, which is comprised of industry-leading, open-standards based technology, provides us with the most flexible solutions environment available in terms of core technology. Combine our core technology with our open-standards SIP-based hosting platform and the ability to backhaul calls over virtually any network, and the result is one of the most flexible, globally extensible automated solution frameworks available in the market.

  • Dedicated Account Manager

    All MTI clients are assigned a dedicated account manager, who will be directly involved in the in every aspect of any solution deployment. The dedicated account manager will act as the single point of contact for all issues including billing, reporting, support, and maintenance of your MTI solution. The account manager will also keep customers updated on relevant new MTI product and service offerings.

  • HIPAA & PCI Compliant

    MTI has designed our facilities and hosted automated solutions to comply with HIPAA & PCI mandates implemented by federal and state agencies, as well as guidelines and performance standards adopted by your organization. MTI has taken the necessary steps to ensure HIPAA & PCI compliance at all levels. MTI actively monitors all security compliance news and legislation to ensure our compliance where required and as agreed upon with our clients.

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